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Since its launch Helldivers 2 has seen massive success both on PC and PlayStation and with the unexpected influx of players have come some issues, such as one where players are not receiving the items they should be getting.

This issue is impacting players on both PlayStation and PC devices so as you’d expect, it’s causing quite a lot of frustration. But why is it happening?

Troubles like this are not uncommon, especially when a game is in its early stages, but it can be majorly frustrating. So that you’re not left clueless as to what is going on, here’s everything there is to know about Helldivers 2’s current rewards bug.

Why am I not getting rewards in Helldivers 2?

Helldivers 2 gameplay image of co-op
Image via Arrowhead Game Studios

Due to its massive popularity, Helldivers 2 is having some serious server issues at the time of publishing, Feb. 11, and as a result, many players are not getting the rewards they should while playing the game.

Unfortunately, there is no fix that you can do yourself to get these rewards working again, instead, you’ll need to wait for the devs to fix the problem. The good news is that a massive server maintenance window is currently taking place that should solve the problem.

Devs have confirmed they are aware of the problem and with any luck it should be patched in the next day. In the meantime, you can check out the server status and find out when everything is back live again by keeping an eye on the official Helldivers 2 X account.